Question: What is the recommended age to start training a dog or puppy with an underground fence?

Answer: You can start training a puppy that is at least 6 months old with an underground fence. If you have any concerns about the exact age of your puppy, please consult a veterinarian.

Question: Is the static correction felt from the receiver collar harmful?

Answer: The static correction administered to your pet will NOT harm. The technology used in the collar is intended to get the pet’s attention immediately. The products we sell have all been tested and have been proven safe for your pet to use.

Question: Can my pet wear the collar all the time?

Answer: We recommend that you take the collar off the pet while they are inside the home. It is possible for some household appliances to accidentally set off an unprovoked corrective pulse.

Question: Can I attach a leash to the receiver collar?

Answer: Even though having the pet on a leash during initial training could be helpful, you must NOT attach the leash to the receiver collar itself. The leash will add pressure to the contact points on the receiver collar and this could create discomfort for the pet. Attach the leash to a separate collar that is non-metallic and be sure it does not rub against the receiver collar.

Question: Can I keep more than one pet contained with an underground pet fence?

Answer: Yes! With the purchase of additional receiver collars and/or transmitters, you can contain multiple pets.

Question: What happens if the batteries on the receiver collar run out?

Answer: Without batteries, the receiver collar will become ineffective. We suggest that the batteries be checked every month and to always have a pair of back up batteries available.

Questions: Do I have to bury the wire for the underground fence to be effective?

Answer: If you are not able or do not wish to bury the wire, there is an above ground method. For more information, see our Installation Guide for Above Ground Installation.

Question: I have a large and stubborn dog. Will the underground fence work for him?

Answer: Many of the underground fences that we offer were designed for the use of small to medium sized pets that can easily be trained. If your dog is both large and stubborn, then this product might not be effective.

Question: I have a small dog, less than 10 pounds. Is the underground fence safe for him to use?

Answer: Absolutely. Most of the underground fences available were designed for the use of small and medium sized pets. Be sure to read the product description before purchasing. You do not want to use a system designed for a medium sized pet on a small pet and vice versa.